They were ready for us for an 8am jeep tour and great at the desk. Jeeps were great and the heated seats were awesome for the chilly morning. Lil' Deb was amazing guide. She communicated details, told stories, and all just felt like natural conversation. The trail was pretty busy with other 4x4s but very pretty. It is bumpy of course, but not sustained periods of bumpiness. The trail goes out to an old cabin and back and was very nice. It was a great overview though, if I did it again I would take another that gets a little off that main trail. If you don't plan on doing any longer hikes and just want to get off the road and get a close up of some of the rocks, this is a perfect tour. If looking for a remote, rugged ride, or summit, this is not. It was great for us and Lil Deb made it twice as good.