DO NOT BOOK!THEY CANCELED AND DIDNT TELL US.
We booked a pickup 5 days in advance for 6 am, i called at 5:50 to see if they could meet us at our building instead of the office. They said the car broke down and no one was coming. We nearly missed our flight. They also didnāt recommend any other option, simply said ā sorry we canāt pick you up anymoreā
Customer service was terrible, still got charge. Thank
God for Andyās Taxi service, he picked us up and got us to the airport just in time.
Response from Host
Jul 2021
Dear Customer,
We are sorry and we apologize for any inconvenience. Please provide us your trip details , via our website at: www.carmellimo.com & choose the Customer Care tab. We will look into your claim, and we'll reply and take action, as required.
Sincerely, Carmel team.