Very disappointed. The transfer was supposed to be all inclusive. Driver extorted an extra $20USD before he would leave the hotel for the airport. Not great at all. Would not recommend to anybody.
Great and lovely driver (George from Georgia - Country) but there was a mix up with confirming the booking (via booking company not car company) making us run late for the airport. George thankfully was close by and got us there just on time. Also, the car company demands $30.00 gratuity be given to the driver before leaving for the airport. The car company neglected to tell us this in the confirmation phone call.
Ride was almost 1/2 hr late. Driver parked on busy street and was going to attempt to drag our luggage across the street as well as expecting us to cross in middle of block. When hotel valet told him to bring car in hotel entrance, he proceeded to back up on busy one way street. A cab driver finally stopped him. Once we finally got in car, we had to tell him which way to turn. He did not seem to know his way to airport until he GPS'ed it on his phone. He did insist we give him $10 (gratuity) to complete ride. Gratuities should not be forced from people, they should be earned for good service.