The business end of the rafting experience was actually quite smooth. Our party of 8 came on a Saturday in August, mid-day so it was understandably busy and they handled it well, but slightly cattle-ish. The most personable employee of our day was actually the bus driver. She was very animated, engaging and helpful. However, the river itself was quite boring! I wish someone had been clear about that in the reviews so that's why I'm posting. I was told it was super cold so not to do tubes so we did a raft. The raft was very UNEVENTFUL for our able bodied crew of young adults and their parents. i could've easily had my 80 yr old mother aboard. I wish we had done kayaks. They may have created a little more of a thrill without the chill. The river was quite crowded too, with all the water crafts and fishermen on the sides. Not really an adventure OR a relaxing float. Just come with that in mind and you won't be disappointed.