First, the tubing itself is really fun and itās a nice long float (1.5 hours?)
However, that was marred by how poorly run and operated this business is. Basically, use any other company.
We made a 2:30 reservation, having filled out waivers online ahead of time. We showed up at 2:15 to mass chaos. No waivers on file, āsystem crashedā need to fill out all new ones. No workers wearing mask. Handing same pen and waiver clipboard to a variety of people clustered around two employees.
After signing waivers, we were told they were out of life jackets, having overbooked, and we should go stand in a long line to wait for people finishing their tubing and take the life jackets right off their bodies as they exited the water. No sanitizing measures in place. No distancing measures in place. No masks required. No way to get a properly fitted child size life jacket for a child.
From there we were told to go stand in an even longer line to wait for a bus to the tubing launch. Again, no masks, no distancing, no advance warning of the need to be packed on a bus with 50 other strangers ahead of time in the midst of a huge Covid spike in Utah. No sanitizing of the bus between passenger loads.
When we get to the top, a grumpy teenage employee informs us that there are no tubes at the top and we need to wait in a large group - again - for a tube delivery.
When the tubes finally arrive, the employee literally threw them off the trailer into the crowd. Mass chaos and trampling ensued. No requests to line up, no one helping to hand them out. Also no double tubes for the many, many people who had reserved them. We were told to wait again for the next trailer load, which would hopefully have them. In the interim, three more busloads of people joined us.
When the next trailer arrived, again the tubes were tossed onto the crowdās heads (at this point probably 100-150 people were waiting.) families with young children got stepped on and shoved aside as teenagers and college students jumped on the trailer to grab them first. No employee helped hand them out, asked people to line up, asked anyone about their tube type reservations, etc.
I do not know (but do not believe based on what else I saw) that tunes were sprayed with sanitizing solution between uses.
When we finally got on the river (1 hr and 45 mins after our reservation time) we had a very enjoyable float with our family. But I would never use or recommend this company again.