Although I ended up having to cancel my paddle & snotkle tour, I appreciated that this company called once to suggest an earlier time (for best experience), and called me again the day before my tour, to tell me that the weather forecast was for a windy weather day that might not be conducive to a good experience, and offered to move my tour to the following day, if I wanted and my schedule allowed (which forecast a perfect snorkel day), and even offered a discounted price for my cousin, who was joining me in Ft Lauderdale that day. Unfortunately my schedule didn't allow me time that following day, but I found their interest in making sure I had the best possible experience commendable. They willingly returned my payment.