opaque business practices (shown different bikes than received), bad ebikes (rear wheel motor, derailleur gears only at the rear, saddle cannot be properly secured), simple lock (theft cannot be excluded through insurance). We had a rear wheel flat in Sausolito (it can happen), repair cost 75 US$. At the only shop there. The owner said the damage was the landlord's fault..... but still only got 30 refunded, we had been able to find a cheaper repair... Never again!
Response from Host
Dec 2024
Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with the bikes and the repair process. It's disappointing to hear that the bikes did not meet your expectations, and we understand your frustration with the flat tire and the limited refund. We do offer roadside assistance and encourage customers to call the number on the bike for help, but weāll review our bike quality and communication to ensure this doesnāt happen again. We truly value your input and hope youāll consider giving us another chance in the future.