Though I booked this tour only 2 weeks ago and I did not receive notice of it being cancelled, no one showed up. There were other companies meeting in the same spot for ghost tours and that confirmed I was in the right meeting place. When I called the number provided on my reservation, no one answered. So I called Viator and spoke with a very nice rep who also could not get in touch with anyone from Night Terrors Tour. She was nice enough to issue me a full refund and apologized profusely. So definitely call in advance to confirm that your tour hasn't been cancelled without prior notice.
Response from Host
Jul 2020
We are so sorry this happened. There is no way you should've been left by yourself waiting for us. We're sincerly sorry and would like to make it up to you. Our tour wasn't re-opened until june 1st and was not supposed to be bookable. We checked our records and dont have any booking showing for the week prior to may 21st (the day of this review). Please reach out to us as soon as you can via e-mail. we would like to offer you and a guest a free tour. Again we're really sorry this happened. We hope to hear from you soon.