Driver not at airport upon arrival. Called the company was told driver was 10 minutes out. Waited another hour before driver arrived. Vehicle wasn't big enough for 6 people to include luggage. Had to pay for a second vehicle to take bags, $70.00. Upon return, company sent larger vehicle, then tried to charge me an extra $100.00 when we arrived at the airport. I'll never use this company nor do I recommend anyone else using them.
Response from Host
Oct 2024
Hello and thanks for giving our service a try. There's a reason we almost never see low star rating because we try and take the stress out of travel. In your case we appreciate if you choose the correct vehicle so we dont have to bring another luggage vehicle to assist which did cause a delay on airport arrival even though we got you to Port at desired drop time. The $70 charge was added on both ways for the extra luggage so not sure why it was surprising you had to pay the same cost on return and never mentioned a dime higher so not sure where $100 came in. Further more to make it comfy and convenient we sent Van instead of 2 vehicles on return. You filled rear cargo area of that Sprinter Van so that means suv originally ordered stood no chance of carrying the load. This is clear as day its wrong to recommend nobody use us when you Sir actually ordered the wrong vehicle when we offer many options for your group/luggage size. Wish we got more appreciation for the reliable service you did receive roundtrip but again its very hard to please everyone even though we try one customer at a time.
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