Alright, I was trying to keep an open mind about this place, but literally I am OVER IT. My partner is in the military, I decided for her birthday it would be nice to surprise her with a tour because sheās always away. On the day of the tour there was a storm, so I called on the day of at 2:47 pm asking about the storm, in which I was told it was being closely monitored and if my tour got cancelled they would #1) let me know before 7pm (included with time stamps) & #2) schedule me for the next day. So I drive the HOUR from University to St.Pete for them to cancel at 7:43 pm (time stamps included) I began texting and asking who do I speak to about my issue on TUESDAY. I have been being ignored ever since. No reschedule, No money back. Just SILENCE. Like what the hell??? Iām trying to support your damn business and do something nice for my girlfriend, the least you could do is call me and explain what happens next. I DO NOT RECOMMEND THIS PLACE.
Response from Host
Aug 2021
I'm sorry you had a bad experience with communication the day of your tour. Like most companies we have been dealing with staffing issues and during the last week in June, three of our staff members were infected with Covid 19 which put more of a strain on our staffing for those weeks. I know that all of our refunds have been processed though. Also for the inconvenience and troubles we would like to invite you and a guest for a complimentary tour or rental with our company. Please call our reservation line anytime at 8135275822 and our reservation manager Colleen will take care of you. Thank you