Purchased 2 tickets from Viator (TA company) at 9am on day of tour. Ad said tickets for Memorial Mseum were good for any time that day. No paper ticket needed just download to phone. Got email after purchasing stating voucher on phone had to be redeemed for museum ticket and redemption had to be at 8:15 or 11:30 at an address 1/2 mi from museum! I immediately contacted Viator (less than 5 min after purchase). Agent said he understood why I was upset and that he'd be upset too. But when he contacted tour company they refused to issue refund. I have no doubt that credit card co will issue refund. But I didn't need the aggravation on vacation. Avoid doing business with Attractions4us LLC. When booking with Viator call and ask who the supplier is and check them out before purchasing.
Response from Host
May 2019
Unfortunately the same day of the tour we have the tickets purchased for the customers and can not refund tickets that are issued on clients behalf. We honor Viator's cancellation policy, but can not refund something we can not get refunded. The refund policy is very clear all over Viator before the tour is purchased. I understand it was the same day, had you called before we processed your order we would have been able to assist in cancelling the order.