Well, we arrived 30 minutes early (as instructed), but were no told they were running WAYYYYY behind. We were supposed to start at 6:00, but did nit start until 7:30. Because we started so late we had to miss 3 lines since it had gotten too dark. So fine we missed out on that. We were bummed, but there was nothing we could do about it. What was the worst was that they offered us from laser tag passes to make up for it! Laser tag? We were leaving at 8:00am the next day and at that point it was 9:00 at night and we didn't feel like going anywhere else, even if we DID want to play laser tag (which we did NOT). Instead they offered $25 of out TOTAL which was $380. It is completely unacceptable. We missed almost half of our tour and they offered us back 25 measly dollars; on top of making us wait 2 hours for our tour! Horrible, unethical business practices.