The Grand Canyon is truly awesome and we were so glad that we visited, but some things on the trip were just not great. We were picked up early and were taken to a Mini Market to get breakfast which was a choice of sandwiches, all containing cheese (did have the option of no cheese), we had 2 bites and it went in the bin. The journey was good and Tony the driver kept us entertained on the way with various stories and bits of history, unfortunately he was quite difficult to understand and we were totally unsure what we were doing once we got to the Grand Canyon. A pick up time was agreed and off we went. We queued for at least 1.5 hours for the Skywalk which when we got there the views were fantastic, but it was spoilt by photographers only letting one couple/group on at a time which again slowed us down, so much so that we were unable to go to the final part at Guango point, we had to go straight back to the start to pick up our bus, we could have really used another hour. We did stop for the included lunch which was actually very good, lots of choice but could not linger over it as no time! We returned to Las Vegas via the Hoover Dam, which again was worth seeing. All in all, slightly disappointing, more time was needed..
Response from Host
Oct 2024
Dear Marian,
Thank you for being a Gray Line customer and we are sorry that we missed your sightseeing expectations.
Normally the approximately four hours that our tours are at the West Rim are more than enough time for guests to do everything they want at the West Rim. Unfortunately, just like most of the world's tourism attractions, on certain days everything is just busier than normal. We are sorry that this affected your enjoyment of this amazing place.
The West Rim of the Grand Canyon is on the tribal reservation of the Hualapai Nation, a native American tribe. Just as Disney operates all venues & attractions at Disney World, the Hualapai Nation are the operators of everything within their Tribal lands. We will pass along the guest comments regarding long lines to them.
Occasionally, guests ask us why we don't provide them with notice of issues the day before, or during the trip out to the West Rim. The simple answer is that the Hualapai Nation does not require advance reservations for either groups or individuals and do not have a way of forecasting West Rim attendance in advance. Since they cannot notify us, we can not notify our guests.
While we are sorry that you experienced delays, we are unable to provide compensation based on a destination being busier than expected.
Sincerely,
Michael S. / GL Vegas Customer Service