I want to first state that this was no reflection on the tour guide. He was wonderful, professional and had a great knowledge-base. This issue obviously trickled down from above. It is very frustrating when you book a tour for specific elements, then to not have them included. We specifically booked this trip for Dinosaur Ridge and Genessee Park. Upper management had instructed our tour guide that dinosaur ridge was closed. Our sweet tour guide decided to drive past and give historical information as he could tell we were disappointed, only to find out that it was in fact open. Now looking on the website we only went to one side of the site and did not get to see the main track site. It is just really disappointing when you spend time picking out specifically what is of interest to you to be let down day of. We also really wanted to see Genessee Park to see the Buffalo herd. Tour guide seemed unsure why this was on the itinerary as the herd is only in the area once a week? I mean why make an itinerary? The other stops were breathtaking and again, to reiterate, the tour guide was wonderful - but what is the company even doing? I 100% would not have chosen this itinerary over the others with these missing elements.