If I could give this a zero star, I would. I can’t imagine a worse museum experience. It was like they were actively trying to make it miserable. The crowd was absurd, shoulder to shoulder with no breathing room. It wasn’t just busy; it felt dangerous, like the kind of crush you’d hear about on the news. And yet, they kept letting people in, cramming more bodies into an already unbearable space. It was so blatant that the only thing they cared about was squeezing as much money as possible out of the day.
The lines were an insult. Two hours to even get into a tour, and that’s if you could figure out where the line actually started. Once we finally got on a tour, it felt like we were being shuffled around like cattle, but worse because at least cattle get to move. We stood in place for what felt like an eternity, overheating and getting shoved around. No one knew what was going on; no signs, no clear directions, nothing. It was chaos.
The staff were hopeless, and I don’t even blame them. It was obvious they’d been left to fend for themselves. There wasn’t a single person in charge, just a bunch of overwhelmed kids trying to keep up with a situation spiraling out of control. People were skipping lines right in front of them, and they either didn’t notice or didn’t care. At some point, you could tell they’d just given up.
This wasn’t just a bad visit; it felt like the museum itself was broken at every level, poorly run, poorly staffed, and completely indifferent to the people who’d paid good money to be there. It was a giant scam with a gift shop at the end. I honestly can’t believe they get away with it.
Do not recommend. Total nightmare.