I only gave this evening a 2 is because we did see several dolphins and the view was beautiful. However, the staff was very inattentive, except to one another. The music was dull and not a vibe I would expect for the type of excursion. We even had to request a song to try and hype ourselves up, frankly there was no interaction so we were bored! Standing up for 2 hours was not good at all. The crew didn’t stop by the island .. didn’t give any information outside that we were headed toward the Gulf or Mexico. Jonathan,Sarah and one more guy were our staff. Very disappointing that 3 young people couldn’t have fun and make their customers have a better time.
Response from Host
Sep 2022
Thank you for your review. We appreciate good and not so good reviews. We’re usually known for our exceptional customer service and we regret that we didn’t live up to those expectations. We would love the opportunity to make things right! Please give our office a call and ask for the manager. 850.234.7377