We had a party of 6 that signed up, received a confirmation e-mail and paid in advance. The tour guide did NOT show up. Our confirmed time was 9:00 PM and we showed up at the meet up place per the e-mail at 8:45 PM. By 9:15 PM, we took a picture of our group in front of the meet up place and sent them an e-mail. They contacted me 2 days later and said they would not be issuing any refunds but instead, my tickets would never expire and I could use them in a few other cities, ie, New Orleans, Savannah, San Antonio, places I am not visiting with a party of 6 prepaid. They claim the tour guide was there, yet I have 6 disappointed people who were there and waiting. There was no miscommunication, we received the confirmation e-mail and was at the right place at the right time. No Tour Guide! I suspect this may be a scam, especially since they claim they won't be issuing any refunds. Obviously, I am reporting this as fraud to my credit card company. Shame on this company to take advantage of people, especially during this pandemic when they should be thankful to even have a business.
Response from Host
Jan 2021
Hello, thank you for bringing this to our attention. Since we have been in business since 2012, exceptional customer service is our highest priority and I can assure you that Ghost City Tours and the experiences that we provide is not a scam. We will be looking into this matter promptly. Thank you for taking the time to leave us a review. As the #1 Ghost Tour Company in the world, we take all reviews seriously.
Edited to add: We are currently investigating this matter and have found that our booking software has sent the wrong start time to our guests. We are working on a remedy to this unforeseen issue.
We will be processing a refund promptly for this mishap.