We’ll…. Aren’t you a ray of sun shine.
2pm tours depart at 2pm
Not 2:06pm when you arrived or called to say you had arrived at my correct number 504-715-1269
I see your photos show 2:12 pm (I do have the 2:00pm time stamped photos of the location along with my live gps tracking that is used for safety checks on our groups but also to show our tours depart on time and operate exactly as they should)
Why did you say you didn’t receive a refund?
I have a copy of your refund confirmation. You know the one after you sent a request for refunds to be sent to a PayPal account after claiming your card couldn’t be used due to having fraudulent charges taking place after using it and you could no longer use it.
I received a screenshot of texts that weren’t from my phone 504-715-1269 (my phone number is the number you called and we provide for guests.)
Your exact words that you sent in this screenshot of a different number claiming to have been mine
You said - Have you tried to issue refund yet?
The card Inused to book the trip has been closed due to a fraudulent charge. I can give you a different card or a PayPal/Venmo address
Viator issued the refund. However we (including Viator) do not issue refunds to random cards or company’s, that's not how things work.
You claimed Your card was closed due to a fraudulent charge …. Now you are making several false claims aimed my business. I don’t appreciate that AT ALL.
Here is the EXACT confirmation of refund that you are claiming you didn’t receive -
Re: TripAdvisor Experiences Booking BR-1046575393 ref:_00Dd0gJSL._5006T2HHHyR:ref
TripAdvisor Experience Booking Message
Dear Reservations,
We apologize for the inconvenience this customer has caused. You will be paid for the booking and we have also refunded the customer using the method of payment used at the time of booking to end this correspondence as he has sent numerous emails that are unkind.
To view your products and existing bookings, please click here and log into your account.
Regards,
Yoonta
TripAdvisor Experiences Team
Email:
[email protected]"
Booking Details
Supplier Name: Show Me New Orleans
Booking Reference: BR-1046575393
Tour Name: The New Orleans Five in One Extravaganza Tour
Travel Date: Tuesday August 08, 2023
CS on the Road Contact: (Alternate Phone)US+1 7035995384
Net Price: USD $42.70
Location: New Orleans, United States
Product Code: 9349P33
Tour Grade Name: 2pm Departure 14:00
Tour Grade Code: TG1~14:00
Tour Grade Description: Group tour Walking tour Approx 2 hours 2 pm departure
Tour Language: English - Guide
Inclusions:
Professional guide
Number of travelers: 2 (2 Adults)
Lead traveler: David Gallant
Traveler names:
David Gallant
Passenger Two
Supplier Confirmation No: VIA-31323422
Kind regards,
Yoonta C
TripAdvisor Experiences Team
Email Address:
[email protected]
Telephone Number:
+ 1-702-949-7261 (Las Vegas office - 24/7)
+ 1-702-949-7262 (Las Vegas office - 24/7)
Fax Number:
+ 1-509-461-9450 (USA)
The above fax numbers are efax connected. We prefer all faxes to be sent by this method. Faxes can be sent to the USA number from any country.
FURTHERMORE--- as for the bad part of town? You were obviously lost or you are doing everything in your power to try to make my business look bad by starting untrue stories.
We are located in one of the most popular areas, Bourbon street in the French Quarter and to be exact this location where the tour meets is one of the most visited locations in this city hands down.
My tours meet and depart at the FAMOUS- Lafitte's Blacksmith Shop Bar on Bourbon Street in the world famous French Quarter.
Lafittes Blacksmith Shop Bar is a historic structure at the corner of Bourbon Street and St. Philip Street in the French Quarter of New Orleans, Louisiana. Most likely built as a house in the 1770s during the Spanish colonial period, it is one of the oldest surviving structures in New Orleans.
This bar stays so busy that there’s normally always a line because it is famous!
People come here just to get their photos taken of them in front of this building!!
If there was a homeless person that you saw (which we have them in our city like other cities…..) wherever you where at when you saw this homeless person you probably deserved whatever he said or done because you sure come across as a person who’s a KAREN. Homeless people are people too and do not deserve to be treated less than such.
In the future contacting a company beforehand not after an appointment would be my suggestion.
ASHLI YOUNG
504-715-1269