This was an email that I sent two weeks ago with no response.
16 Oct 2019, 07:03 (13 days ago)
to SalemWitchWalk
Hi,
I wanted to let you know about my experience at the Witch Walk on Sunday, October 13th. I had purchased 4 tickets online and then an additional one for a last-minute friend that wanted to come. So a total of five tickets. This was for the 3:00 walk. When we went into the courtyard there were a lot of extra people. The guide said that there were over 100 people in the courtyard and there were too many tickets sold. A woman, that worked for the walk, said that she would refund people's money if they couldn't hear the guide. That cleared out quite a few people. My group stayed because we were upfront and could hear fine. The problem happened for my group when leaving the courtyard. We ended up losing the guide in the crowd and didn't get to go on the tour. I realize that Salem is extremely crowded in October but would never have thought that I would loose the guide in the crowd. By the time my group got out of the courtyard the guide was so far ahead of us, we could barely see his broomstick. We tried to catch up to him but couldn't get through the crowds. Needless to say, my group was very disappointed that we couldn't catch up. We drove over two hours to experience the walk and spent $100 for the tickets.
Lisa
Response from Host
Oct 2019
Hi Lisa , Im sorry you your disappointed .
We had so many people this year and that's why I offered a refund and an extra Tour for you.
You could have come back to me and received a refund .
I still feel bad that you spent $100 and would like to refund you .
I believe in being as kind and would like to be kind to you today .
Please call me after Nov 7 and I can refund you .
I am sorry I didn't get to see you again to make your day better.
Many Blessings ,Lorelei