Booked tix a week ago via Tripadvisor for 7:00pm tour Sunday night. Upon check in, was rudely told we'd have to be bumped to the 9pm tour because Tripadvisor over sold tours over the last two days. That wasn't feasible for my group so I asked if a refund was possible. Others in the same predicament asked as well, and the young lady at the check in rudely asked us to all move out of the way so the people with "real" tickets (booked through their own website) could check in and did nothing to allay our concerns. I went inside the store the operates the tour and helpful staff there said we would be getting refunds, they just had to organize it. The owner of the shop/tour came out herself and gave out cash refunds and was very apologetic and kind about it, but it definitely made the experience stink.
Response from Host
Oct 2019
Dear Kristine .
I am sorry you had this experience with my Tour .
It was Total chaos because a third parting booking agency kept booking us and we couldn't get any help due to the holiday . This is our fault not yours . I am sorry if anyone was rude to you and I will be out on every Tour for the rest of the season.
We will be giving out candy ,hand made candles with the finest oils and stones as we do our ritual with you .
Please contact me so I can gift you for your troubles . I will email you and give you my personal number .
I am very sorry . .
May Magic be with you always ,Lorelei