This was the most expensive of all of the excursions which we booked, so we had high expectations. We paid $1460 for a party of four, or $365 per person). I do not feel it came close to being worth what we paid. Especially given that the experience was not as advertised or discussed.
When reading the info regarding Traitors Cove Bear Watching, this is what I expected....a remote area which was described on the website as: "The US Forest Service restricts access to Margarete Observatory by permit. As a result, only small numbers of people have the opportunity to visit this beautiful site, so book early!" In reality, there were people at the Observatory (an overlook near a stream) when we arrived, and another tour group arrived after we got there. It is not as remote or as restricted as one would imagine by the description on the website. I had visions of bears fishing...as described on the website: "Bears can be seen plunging into the rushing water to retrieve their meals of wiggling salmon. This is a perfect opportunity to photograph Alaska's real fisherman in action!". Pay attention....Bears CAN be seen....we saw no bears at the Observatory. We were at the observatory for over an hour and saw nothing but mosquitos.
Fortunately, our guide knew of another area where bears had been spotted, so he took us to this area. After a waiting a while, we did see a few bears in the distance....a mom with two cubs, and a couple of others. Our guide was a wonderful host and I have no ill will toward our guide who was kind, friendly, and tried his best to make sure we had the best possible experience. We tipped him to let him know he was appreciated.
But when thinking about the overall experience, I have to say it was, at best, average. When reading on the website about the pilot the entire focus is on Michelle. The write ups about her and all of the great reviews about her are what convinced us to use this company. In fact, when I scheduled, I actually confirmed that Michelle would be our pilot (since we were a group of women, we thought it would be cool to have a woman pilot). During the planning, I was assured that she would definitely be our pilot. Unfortunately, that was not the case.
On the day of our excursion, we were picked up near the cruise ship dock, and taken via van to the office of Island Wings Air Service. Once we arrived we were told by a staff person that Michelle would not be piloting us. We were told that her plane had been taken in for an inspection/service and was not available. They told us that someone else would be taking us....someone we knew nothing about.... but they assured us that he was a good pilot. The plane was small and we were crammed in. Front: Pilot and patron, Next row: two patrons with the Island Wings guide crammed between them. Next row: two patrons. In the very back: one patron. In other words, it was our group of four, the pilot, the guide, and two other people who were not in our group. Our pilot was nice and did a great job. The landing was very smooth, and by the time we landed we had built up our confidence in him.
After our somewhat disappointing bear experience...we were told by our guide that the guy who flew us there would not be picking us up. It would be A DIFFERENT PILOT. Once again, we were asked to fly with someone we knew nothing about...and who looked like he had partied all night. (Not trying to be rude, just being honest). We were crammed in again for our flight back. This flight was a bit more bumpy and the landing was not as smooth. Pilot was nice enough, but the professional experience we expected based on how nice the website is.
Ultimately, the experience was not what we expected or confirmed and was very disappointing for the $$ we paid. We deserved better.
Please take this information to heart, and ask all of the questions you need to...if you decide to use this company. If I ever make it back to Ketchikan, I will look for a different company to travel with. The only reason I am giving it an average is because of our wonderful guide....otherwise it would be lower.