We were promptly greeted by Ryan who was expecting us. We were the last reservation of the day. We were promptly fitted with our gear and given water. ($4. for unlimited) A definite must. We brought our own gloves, which are a definite must. (they do have gloves available) Watched the video and off to the training area. Then we were on our way to the adventure. It was a very slow time, which was great, no waiting on others. Being that we were the last of the day we had the benefit of an employee following, guiding us. They were closing the course for the day after we completed each challenge. Matt was with us for a bit and another employee was guiding another participant on the course. You can pay extra for a guide. Employees are friendly, helpful and encouraging. If you simply can not continue they will come "rescue" you if you are between courses. After each level you come to the ground for water and then onto the next part of the course. Very fun day.