We lost over $600 when an act of nature prevented us from making our tour! Our family was excited for this tour. We were planning to drive up from the Phoenix area early in the morning in time for the tour to begin. However, there was a large wildfire that caused a road closure on Highway 89. We tried to re-route the trip, but found that a detour would add 2-4 HOURS to our travel time. With our other activities scheduled and distance to travel, we just could not make it work. We requested a refund and were denied. We requested a partial refund and were denied. We asked if we could reschedule for another date. Still denied. We lost over $600 because an act of nature, out of our control, made it impossible for us to get there in time. They kept ALL of our money and did not provide us any services.
Response from Host
Aug 2022
Hi Diane,
We have sent the reminder to every affected booking one night prior to remind them to consider the travel time due to the wildfire. Other guests on that day joined the tour on time. The ticket CANNOT be changed or canceled or refunded after confirmation. Refunds will not be issued for “no-shows” and being late. No refund at all even if the canyon is closed due to bad weather conditions. Regretfully, illness, fear of COVID, forgotten reservations, misjudging travel times, traffic, weather and other emergencies do not affect this strict policy. We're sorry!
Read more about the cancellation policy here for Upper Antelope Canyon Ticket - https://www.viator.com/tours/Page/Upper-Antelope-Canyon-Ticket-7-30-9-00-14-00-16-15/d23393-150592P26?mcid=56757