Carol, we sincerely apologize for the inconvenience caused by the equipment malfunctions during your tour. We understand how disappointing it can be when the experience doesn't meet expectations due to technical issues. We aim to provide a seamless and exhilarating adventure, and it's clear we fell short in this instance.
To address this, we would like to offer you a "re-FUN" tour at no cost, giving you the chance to experience the dunes as intended. Please reach out to our Quality Assurance team at
[email protected] (mailto:
[email protected]) to arrange this. Your feedback is valuable, and we're committed to making things right for you.