Coming in late April to see the auroras, we knew it was going to be difficult to see them⦠but Iām leaving this review because first of all, it is not a northern lights tour. I have done this tour in Europe and the guide takes you to different places to catch the auroras and find the perfect place to see them. Unfortunately this tour gave us no information about the auroras at all ! Antonio just left us at the hot springs and thatās it. Then we took us back to the hotel. We didnāt have a northern lights tour, it was just a drive to the hot springs. The hot springs where so cool but that wasnāt the tour we asked for. Also something that is quite disappointing is that during this time of the year thereās a lot of light in the sky even after 1:00 am, so the chances of seeing the auroras is very very low.
The worst of all the experience is that we booked another activity with Antonio for the next day, and he never came to pick us up !! We payed a tour and he never came. He didnāt answered the phone and gave us no response at all.
Response from Host
Apr 2024
Hello,
You have booked a round trip to Chena Hot Spring with entrance for the hot springs included in the cost of your ticket.As per our description on the way back from the hot springs if there is an active Aurora we would stop and customers take pictures on this particular night the Aurora wasnāt active which is unfortunate (late April is not high activity Aurora season).The tour that you booked is not a Aurora chaser tour.For the tour on the next day you have been fully refunded.
Thank you for your feedback!