Having paid over £160 for 2 people, I was expecting a lot in 3 hours.
I’m also a tour guide for. Major holiday company back in the UK and work around an inside London.
We took the bus tour with Kia for the first part. His knowledge was really good and drove around explaining a lot of things along the way. With a couple of stops around a certain route.
He took us really close to the Hollywood sign stating it was his secret place. Which was a lie. As this is known by myself from watching YouTube so not so secret after all.
We passed some amazing view points of down town, but was disappointed that we did not stop at these along the way, but stopped at Beverly Hills hotel, for a quick photo and then at Beverly Hills main sign. And that was it
The Ferrari was a chance to drive around LA in a sports car. Wow this was going to be great and was looking forward to it so much.
I was asked for $20 as my friend was with me. I said sorry he’s part of the experience and showed him the screen voucher ticket.
We handed over our licenses and though here we go.
We never got behind the wheel even driving throu Beverly Hills again which we had just done. We stopped for a quick photo and was asked if we wanted to upgrade our tour, to be taken to the sign of Hollywood. It was at that point I stated we have just been up here and there about 30
Mins ago with Kia. And we quickly moved on back to the centre after 30 mins yet our experience stated 30mins each we felt cheated and robbed of our hard earned money and felt deflated by the experience
Response from Host
Mar 2023
Dear Reviewer,
We're sorry to hear that your tour experience with us did not meet your expectations. However, we would like to clarify a few points in your review.
When booking the shared experience, our policy is that the Combo tours offer the 30 minutes Be Driven experience. This was explained to you Via the confirmation email and voucher that you received. We apologize if there was any miscommunication or confusion about this policy.
Regarding the Ferrari tour, we apologize for any disappointment caused by not being able to drive the car yourself. We understand that this was something that you were looking forward to, However, when booking the Combo tour, you get to explore LA in our Van and later on you are driven around LA in the Ferrari. , but our policy states, When booking the Combo tour you receive the 30 minutes Be Driven experience, with the option of an upgrade to drive yourself for $50. The Co-pilot did in fact mention this option to you, and you declined.
In addition, we do make stops at certain landmarks along our tours, but due to time constraints, we cannot stop at every point of interest. We appreciate your feedback and will take it into consideration for future tours.
We would like to thank you for choosing our tour agency and providing us with your feedback. We take all reviews seriously and will use your feedback to improve our services in the future.
Best regards,
JOHN