the tour was very good and complete, timing was very good, my only suggestion is that it should be extended since it last only until 5 pm, I dont know if the reason being for security since it is the US capital, but I am so used to the other hop on and off in other cities where it last until 7 or 8 pm, the staff was very helpful and it covers all the important places, it is an advantage especially in the summer that it has a roof, because with the intense heat of the summer months being in another bus tours like the ones I saw that the second deck is uncovered, I dont know how they were able to endure the heat and the sun, the staff was super helpful in every stop, they provided fans upon boarding and the drivers were very nice explaining all about the city, this made it very interesting contrary to other tours where all you hear is a recording with your headset,
This tour was exactly what I needed when my college roommate came to see me with her two granddaughters. They wanted to see Washington, DC and I was a bit worried about how best to show them around. The "hop-on hop-off" feature of the trolley gave us a day of fun and adventure without having to worry about parking and traffic. The tour guides were entertaining and always friendly and helpful. I will do this again and again when I have visitors. Thank you!
The Old Towne Trolley system is good and the ability to locate the busses via smart phone app is superior. However, we found ourselves occasionally in a situation where people at a given stop couldn't board the bus for lack of seats. Old Towne should know how many people are on the route on a given day and make sure that busses are immediately available to pick up overflow, not 15-30 minutes later.