Donāt bother! They moved our tour time from 1 to 10am which wouldnāt work for us as we had another tour booked at that time. Requested a refund, so they asked if we could make the 2:00 instead. We were told to meet our guide by the metro stop, so we got there at 1:45 and waited until 2:10 and he never showed up. We then called the numbers that were given and was told to meet the guide inside after we went through security. So we did that, never found the guide and began on our own. 2:30 rolls around and Iām told that I shouldāve stayed by the metro stop and waited. Requesting a refund! We ended up exploring the cemetery on our own and hit everything we wanted to see!
Response from Host
Apr 2024
Sorry to hear about this regrettable experience. We value our guests and your feedback helps us improve our service. If you can email us with the tour details and the guide's name, we will investigate. Send through your refund request. Sorry again.