The boat captain should have knowledge of first, if whales are in the area and second, where they are before taking you out. If there are no whales spotted, part of the ticket fee should be refunded, no one would pay that amount of money for a "boat ride around the bay"
Jessie, the captain, was accommodating. He picked us up at the dock near the Lumberjack show because we rearranged our show time to be able to do the whale watching tour. We were told that they spotted whales the day before so we were pretty excited to see some up close. Unfortunately we rode around in the boat for about 2 hours and saw none. We stopped at a rocky point where there are always seals resting and saw those, but had to use the binoculars to actually "see" them. Then he took us to a place where I guess there are always eagles and we saw one. He stopped the boat and we watched it for a while. Then we returned to a different dock than the one we left from and he had his partner pick us up in their passenger van. He asked if we wanted to add the bear tour and I literally said the words: "what is the chance that we go to see the bears and there are none there, because I don't think I can handle anymore disappointment today." I did not want to pay for another animal tour and not see the animals I'm paying to see. We were assured that a family of bears has been there everyday for the past several weeks and there "for sure" will be bears. I guess I should have been more specific because I was assuming we were going to see brown bears, the driver informed us on the way that they were black bears and you can mostly see them around town eating from garbage cans. We're from Florida, we have common black bears here, I didn't travel to AK to pay to see something I can see a mile from my house. At that point we had already paid Jessie the additional money for the bear tour (He did give us a slight discount on the bear excursion, probably because the Whale excursion was so awful) so we were taken to the "viewing area" which was described as a scenic overlook on the side of a stream with salmon swimming and bears feeding, think about what you picture in your mind. This scenic overlook turned out to be a guard rail at the end of a dirt road that backed up to a fish hatchery that poured water out of industrial waste pipes into a trickle of a stream surrounded by a few shacks that looked like the neighborhood laundromat and beer barn. We saw no salmon and worse yet NO BEARS!! I wish the beer barn was still in business at this point because I could have definitely used a drink. If it didn't cost us close to $1000 it would have almost been comical. We were then dropped off back in town, end of tour. Jessie did not give us any type of tour guide information during the cruise around the bay as some of the previous commenters mentioned, in fact we did not see or hear from him the entire trip until we ended at the dock and he took our payment. He had a friend of his ride along with us and his friend was nice and engaging, but was not a tour guide or expert in any respect. Jessie is a tugboat captain who purchased a boat two years ago and now gives "whale watching" tours and fishing excursions for extra money. This is not a professional tour.