I read the reviews on the whale excursion tour, and I decided to go with this operator.
I am very glad I did. The check-in was great, they are extremely flexible in accommodating everyone, and they will do everything they can to make you feel at home even though the weather may not cooperate.
Make no mistake. You are on the water and the waves can be quite intense. The captain will do everything possible to minimize the rolling of the boat so you can find the whales.
You will need to prepare for cold weather which means a thick hat, gloves, and a coat and pants that will withstand the rain. I did see people who were not prepared and they were miserable in the trip.
Have fun on the trip!