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World Trade Center 911 and Ground Zero Walking Tour

World Trade Center 911 and Ground Zero Walking Tour

Overview

[Best Valued 2-Hour Experience. All tour guides use large 11" x 17" photos to add richness to your experience.] This tour details the heroism of New York City's firefighters and the survivors of Stairwell "B." Walk in their path and learn how 16 people withstood the collapse of the north tower. Discover the miracle of the 911 surfer, who rode down with 88 stories of falling debris. In addition, grasp how the new World Trade Center was designed and constructed. This is the definitive walking tour of Ground Zero and the 911 Memorial Plaza. A portion of the proceeds from this tour will be donated to the Non-Profit FDNY Foundation. Optional upgrades available for preferred tickets to the 911 Memorial Museum and One World Observatory. All guests must go through security if Museum or Observatory options are chosen. All tours are in small groups with a maximum of 25 adults.

City: New York City

Thu 28 Aug

Other dates

You can choose the date already on the booking website

Starting at $34.95

Make a reservation

Thu 28 Aug

Starting at $34.95

Make a reservation

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What's Included

One World Observatory Preferred Access (Upgrade Available)

Narrated 2-Hour Walking Tour using Extra Large Visuals

All Fees and Taxes

911 Memorial Museum Preferred Access (Upgrade Available)

Additional Info

Wheelchair accessible
Infants and small children can ride in a pram or stroller
Service animals allowed
Public transportation options are available nearby
Transportation options are wheelchair accessible
All areas and surfaces are wheelchair accessible
Suitable for all physical fitness levels
Children must be accompanied by an adult
Comfortable walking shoes are recommended
Well organized
This tour is copyrighted

What To Expect

The Oculus

The experience starts at the Starbucks across the street from the Oculus, the most expensive subway hub in the world. The tour also introduces FDNY Captain John Jonas and his team "the Dragon Fighters."

Winter Garden

Next we'll visit the reconstructed Winter Garden, the $60 million 10 story glass pavilion that was devastated during the attacks of September 11th. Next we'll visit the Eleven Tears Memorial, dedicated to the eleven American Express employees lost on that day.

The National 9/11 Memorial & Museum

For those who select the 9/11 Memorial Museum Package, you'll be granted entry into the venue. This museum contains historical artifacts and donated personal items from the World Trade Center attacks. This is a self-guided tour where guests are invited to leisurely explore until closing.

One World Observatory

For those who select the One World Observatory Package, you'll take the HyperSpeed Elevators to the Observatory on the 100th floor. During the 47-second elevator ride, you'll watch a timeline transformation of Manhattan. At the Observatory, be astonished by the amazing views of four different states. This is a self-guide experience where guests are invited to enjoy the Observatory until closing.

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Cancellation Policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

Traveler Photos

Reviews (171)

Alyson_D

Sep 2023

A little unfair really to rate the tour low when the issue was getting on the tour. We were at the correct place at the correct time. No sign of tour guide. Barrista in Starbucks said he had been in but must have just popped out so to wait by the door as he would be back. He described our tour guide was Adian, wearing shades and average height. Believe me we asked anyone even vaguely of that description if they were the tour guide, Richard. Got a reminder of the booking confirming time and place with guides phone number. No answer when we rang. No timely response to messages via "contact us" on website. We waited until 30mins past meeting time but no responses so gave up. Next thing we knew apparently the guide had left without us and we were refunded. No idea how that would have happened and very disappointed. Surely a tour guide should have their phone on and it would have been nice for the company to have responded promptly. On the plus side they've authorised the refund with no hassle (hopefully money will get into my account but that had yet to be seen.)

Response from Host

Sep 2023

Hi Alyson, The tour guide and other guests waited as long as they could for you. All tours start on time. We apologize for any inconveniences. As a courtesy, we did fully refund your reservation. Linda Manager

Franklin_T

Sep 2023

You can honestly do this tour yourself. It was all outside walking around the sites and listening to the stories of the nypd/nyfd. There were parts when we heard the story and seen the pictures but then tied into that someone is walking up to you trying to sell you something. This could truly have been a self guided tour. The only real plus is the actual museum and remembrance pools.

Response from Host

Sep 2023

Hi Franklin, We apology for your unpleasant experience. Although, your guide informed us that you and your wife left the tour 10 minutes into the experience, due to the heat and that she was pregnant. Sorry you couldn't truly have a fully experience.

Paul_S

Aug 2023

Andrew our guide was phenomenal and shared his personal experience which was very moving. I highly recommend this tour and hope you will be lucky enough to get Andrew!