The place is so beautiful incredible,
- schedule was really poor first and 2nd day we have busy day, other days one activity and a lot free time in the hotel doing nothing for example day 3 we went to Yellowstone at 11 and back to hotel at 2 and wait until 6 to go to rodeo, day 4th horse ride and end day we went to Jackson, 5th day boat ride at 12 pm and day free.. we paid almost 9,000.00 for 6 days and no much happened.. disappointed .
- tour guide unprofessional - he always asked to put HIS food in my bill or disappear when his bill come.. we pay his meals (3 meals a day) for 4 days total 320 dollars he said he will pay back ..
last day we wait to he give us the money back to give him a tips, and he in front the hotel no Paid pretend he doesn't know what i talk about and asked for tips ...ABUSE I WAS ABUSED
- no food provide ( NO dinner or breakfast was served at camping day ) tour guide said he can do potatoes and carrots when supposed to be barbecue, smores ?? he gave us a marshmallow with tinny stick.. we bought and off course he was together and not paid for his bill .
- when we buy our snack or breakfast for the first 3 days (not include i knew it) tour guide took the receipts to ask company reimbursement (he will ask for reimbursement with my money really???, fraud)
when you do tours Make sure your tour guide has experience not a young adult trying to give you a money scam.
i did fabulous road trips before with really good professionals i know how work, and this wasn't professional at all..
Response from Host
Jul 2023
Thank you for sharing your feedback and thoughts about your recent trip. We recently discovered your email in the junk folder, and I apologize for any inconvenience caused. It's great to hear that overall you had a good time, and I appreciate your valuable suggestions for improvement. However, I'm sorry to learn about your disappointing experience with the tour. It appears there were several issues with the schedule and the conduct of the tour guide. Allow me to address each point individually:
Flexible Private Tour: Our private tours are designed to offer a more personalized and enjoyable experience. Our tour guides strive to make you feel safe, comfortable, and relaxed throughout the journey. I understand there were busy days with many activities during the first and second days, while the other days had only one activity with ample free time at the hotel. The tour guide mentioned that they tried their best to show you a lot during the initial days, which led them to slow down a bit on day three to let you relax and avoid exhaustion.
Adjusting Itinerary: As participants in a private tour, we can accommodate your flight schedule and tailor the itinerary to provide you with a unique and memorable experience. Our guides are more than willing to make adjustments to ensure your comfort and satisfaction. In fact, one of our tour guides mentioned that they were invited by guests to eat with them during the trip, fostering a friendly and inclusive atmosphere.
Poor Schedule Planning: We acknowledge the importance of a well-planned itinerary that balances activities and free time. The limited activities during the tour you booked resulted in significant free time at the hotel, which may have led to disappointment considering the cost of the tour. We will carefully reevaluate and redesign our schedules to provide better value to our customers.
Unprofessional Tour Guide Behavior: We sincerely apologize for the unprofessional behavior of the tour guide, particularly regarding their meals and reimbursement requests. As guides, they should be transparent about expenses, and guests should not be expected to cover their food costs. Additionally, any misunderstandings or inappropriate requests for tips will be addressed to ensure a positive impression on our customers.
Food Provision: Providing adequate meals, especially during camping days, is essential for a satisfying and comfortable experience. If the tour was advertised to include meals, the tour guide should have delivered proper meals as promised, rather than offering insufficient alternatives like potatoes and carrots instead of a barbecue. We will address this discrepancy to ensure customer satisfaction in the future.
Experienced Tour Guides: We understand the significance of employing experienced and knowledgeable tour guides who can handle the responsibilities of guiding a group effectively. While young adults can be competent guides, it is essential for them to demonstrate a commitment to providing a quality experience and adhering to ethical standards.
Your Feedback Matters: Your feedback is immensely valuable to us, as it helps us improve our services to ensure you have a more enjoyable and hassle-free experience on your future trips with us.
Once again, thank you for sharing your feedback. We apologize for not meeting your expectations on this occasion. Your review will be forwarded to our staff to improve our service in the future. If you have any more questions or need assistance, feel free to ask. Safe travels!