My husband, daughter, and I looked forward to taking this 1.5 dolphin sightseeing cruise from Tampa and were disappointed because thunderstorms required that the cruise be cancelled. We sure do appreciate the care for our safety; just disappointed that we did not get to enjoy this experience.
Our trip was refunded in full within a few hours.
A SUGGESTION: Taxi driver could not find the location. I called the company listed on ad for this cruise and I was informed PWT3; cab driver stated that there was no such place. He and I both called the number; no better information (person who answered the phone was in Las Vegas). I then called the number on the registration confirmation and received notice that the event was already cancelled due to thunderstorms.
A) LIST correct phone number on weblink to this cruise;
B) LIST ADDRESS, with link to directions, on the website!
IF we are even in Tampa again, we will try this cruise, but at an earlier time of the day; seems storms are regular event around 3-5 PM.
ALSO, your list of folks needs another category, below: My husband and I planned this event WITH our adult daughter.
THANK YOU.
Réponse de l'hôte
Jul 2019
Unfortunately weather does change quickly in Florida, Our guests safety is our first mission. We do not always get direct phone #s to inform you of changes by online venders of our tours. We can only contact you through them, (they don't forward messages in a timely manner). Our number is listed on your conformation and we suggest calling on questionable weather days before you travel to us. Thank You for your honest report of your experience. And we do look forward to seeing you at another time.