This tour was the highlight of our recent vacation in NYC. Bryant, our guide, was very personable and knowledgeable. As we toured the city in a very comfortable mini bus, Bryant was looking at us as he explained what we were seeing. When we made stops, he got off the bus and walked with us; encouraging our questions and feedback. The bus would drop us off at locations and then drive to pick us up wherever we ended up; no back tracking to the starting point. Bryant was very respectful at the 9/11 memorial, giving us information before we entered, so we could tour the memorial in respectful silence. The bus driver was excellent and the bus was easy to get off and off, an important thing for this 67 year old lady who had just had her hip replaced two months earlier. Our tour lasted the full allotted time and at the end, our bus driver made every effort to drop us off near our hotels. My husband and I took another “small group” tour the next day with a different company. Our small group was 27 people on a huge motor coach, which was very hard to get down from. The tour guide gave his spiel while sitting in the front seat and never turning around to face us. When we made stops, he never got off and walked with us and the 7 hour tour was less than 5 hours. I just wish the “small bus tours” had options for different tours. I would not hesitate to sigh up for any of their tours.