I’m going to leave this review for others like me who actually read them and choose based somewhat on those that are useful. I think it’s important to represent a tour on correct information and multiple things happened with this booking. Some of these stops outlined in this tour and confirmed via email beforehand was our reason for booking this tour. We were waiting to be picked up by 7:45am as instructed the night before. We not only got picked up a 1/2 hour late, but had several to pick up after us. Details say 14 max and we had twice that at 28 with all seats filled. In addition, we had to stop for snorkeling gear, go to the store to buy our own water etc. (water not provided as stated), and go back to the snorkeling store again and this pushed our morning very late. Several things not done could have easily been done via email or by contact beforehand. We did not photo op at Diamond Head, did not stop at or see the Temple (one of our reasons for this booking), did not see Haleiwa Town, and did not make it to Dole Plantation or receive a pineapple. An 8-hour tour turned into an 11-hour tour and not only did we not go to the planned stops, but our evening plans got smashed. Our tour was apparently overbooked and our driver was not even a Pineapple Exp driver, nor were we in a marked Pineapple Exp shuttle bus. Our driver, who apparently works for another tour company, was asked to fill in last minute on his day off. What is important to note, however, is our driver, “Captain Vince,” made sure we still had a good time so he gets many kudos for saving the day despite us being stuck in terrible traffic the last few hours and not getting back until 7pm. He was a positive for everyone and knows the island incredibly well. We do not fault him for the missed stops or late start as this falls on the company. Pineapple Express did not deliver nor did they contact us afterwards.
Réponse de l'hôte
May 2021
Aloha,
We appreciate you taking the time out to write a review. We apologize for the experience that you had. Our reservation system went haywire, leaving the option to book open when it should not have been and we were left with a lot of over bookings that we are still to this day doing damage control on. We understand how important it is that someone gets to do the booked tour and did not want to leave your party hanging dry without a tour as promised. Please feel free to contact us so we can make sure we send you that pineapple. We do hope you enjoy the rest of your vacation!