We had a great weekend with a excellent tour guide and driver, no complaints wHat sover
Niagara Falls and Maid of the Mist were definitely a highlight of my holiday.
The tour was very good and the company had thought about the long trip and scheduled appropriate stops.
However I do not appreciate being told by the tour guide what the expected tip should be.
I booked multiple tours with Viator and always been pleased with the exception of this last trip. Unfortunately, in this trip we did not have a professional guide as expected. The two guides in the tour were highly misinformed, having no knowledge of the historic facts for the places we visited. The driver did not know the itinerary and because he kept taking the wrong exists, the trip took much longer that it should have normally taken. The guides were way too busy taking care of their personal matters by phone instead of navigating the driver. Another bad thing was the driver's inability to balance the AC in the bus where it was whether freezing or too hot depending in which area you were seated. The destination itself is wonderful but to get there and back to NYC was a nightmare.