Excellent journey, super recommended this tour. The tourist guide was very kind and all the trip was awesome.
If I could give this trip negative stars, I would. The trip started with confusion about where to find the actual bus and once we got on board, it turned out to be overbooked and I had to use one of the 2 seats our tour guide was keeping for herself. This particular person, Janet (I believe her name was) spoke almost no English and the mumbling that came out her mouth as so heavily accented as to render it impossible to understand. She was less than useless when asked any question and babbled on senselessly through most of the trip. I was taking my parents to see the Falls and since they are not US citizens and did not have Canadian visas, we were put up in a "hotel" on the American side. The Econolodge that we were housed in stank of urine, looked like it had not been cleaned in months and was not fit for a dog. When I tried talking to Janet about it, she said that was the best that she could do. Additionally, I was forced to share one room with my parents as they would not put us up in separate rooms. This Janet had the nerve to DEMAND at tip at the end of the trip!!! Unbelievable! I would never subject this "guided tour" on anyone. Be warned ... AVOID!!!!!
We enjoyed every minute! The tour guide was brilliant and would highly recommend this tour to Niagra.