We were really looking forward to this tour. The content was really great. It was a shame that the tourguide continuously fought with the bus driver and made inappropriate remarks about my wife when he thought she was asleep. Very disappointing and totally unprofessional
Trip was wonderful. Would highly recommend it. We stopped at Watkins Glen on the way. This is an amazing place to see. We stopped on the American side of the Falls for a walk around and photo stop, then headed off to the Canadian side to our Hotel. We were fortunate enough to be upgraded to a spa room. We all went our own way for dinner and all met for breakfast, which was quite substantial. After breakfast we headed to the falls, which was amazing. We then boarded the Maid of the Mist and got right down amongst the falls. We then departed and headed back to New York with a shopping stop on the way. Our tour guide Michael and bus driver Gilbert were awesome.
Niagara was excellent, especially the early morning start in Canada when it just seemed to be us and the water - this made it all worth it. The overall organisation was truly awful; Natasha was quite dismissive, although much better than Diego who asked me more than once if I was even with him! They weren't communicating with each other well and told the different speaking groups they were translating for different information about meeting times - very unhelpful! The bus was late every time, so we didn't get to the hotel in Canada until after dark and having missed dinner reservations for the group - this was mainly due to queues at customs, but compounded by shoddy organisation. A frustrating experience from the messy start to the day - no-one knew what the hell was going on or where they should be! - to waiting to get the bus back from the shopping mall nearly an hour late, knowing damn well the driver had his feet up as we could see him over the road stood with Diego who had refused to answer questions about where the bus was, up to the point where he phoned the driver and went and stood over the road with him for a cigarette for half an hour! Great views, terrible organisation, rubbish guides.