This was a great experience. We were lucky the Maid of the Mist started operation on the day we went. Value for money.
Meal options and the amount of time for eating were poor, actual sight and boat trip on Maid of the Mist was amazing. suggestions: cut out the outlet visit and the other smaller falls thereby making bus trip less time wise.
Great to see Niagara but time pressures were immense! The main problem was at the start of the trip when we had to stand on a street corner in the freezing cold waiting for the coach which was late. We then still had to stand while the tour leader sat on the bus and checked people's passports as they got on. If he had arrived earlier, we were all there about half an hour earlier and we could have sat on the coach while he did the checking. We were all chiiled through and then the coach had no heating on so we were freezing for several hours. Too many breaks for toilet stops. Hotel in Canada was superb however, although no bar or snacks available, but there was not enough time spend at Niagara then and we would have preferred not to do the Outlet Mall visit nad have another hour there! I think the trip is good value for money but could be much better organised.