The van driver was very nice. The instructions to find the van are very confusing!! They tell you the van driver will be waiting for you at luggage pickup, if he’s not, call them. We wait and no one comes. I called them. The person told me to go to a certain post number and cross the street twice. Nothing is there. We ask a security person who tells us to wait in the center median of the two lanes. Finally our driver is looking for us and sees us in the median and says who are you waiting for? We tell him VIP shuttle. He was parked in the parking garage, which is a few more post numbers down.