To begin with there was a snafu, while on vacation GCA called me while I was hiking - they wanted to confirm my reservation and ask what we wanted for lunch. Being on vacation I thought I had goofed up my dates, I confirmed and the next day my son and I drove from the South Rim to Flagstaff for the tour. When we arrived we were told that our reservations were for the next day! They call and confirm 2 days in advance for some reason. That's a 1 1/2 hour drive leaving at 5 AM to arrive in time, I asked if we could do the tour that day and was told no, they were booked. I asked if I could cancel and was told Yes, but I would forfeit my whole amount. I was ticked, I left in a huff and had it not been for the large amount of money I would have bagged the whole thing. Next day another 5 AM on vacation, another 1 1/2 hour drive and let me tell you. I AM SO GLAD I went. Our tour guide was Evan - very pleasant guy full of useful information. The Horseshoe Bend was not quite what I expected and our time was short - it took 15 minutes to walk down to it - we got about 10 minutes and then 15 minutes back. Next was a trip to the dam where we learned a lot and had a delicious packed lunch. At Antelope Canyon I found out that I had to climb down ladders, up ladders and go into a fairly deep cave, I am claustrophobic and have bad knees. So just warning others it is a bit tougher than you might think - our Indian Guide was Ryan and he was fantastic. Another lady in our group was more claustrophobic than I and everyone worked together to get her through it so I was able to push my fears aside. The canyon is a wonder, beautiful, something you have to experience to appreciate. Ryan had names for many of the formations and I felt so self satisfied when I climbed up the last ladder and into the open. If you are going to the Grand Canyon - this is a must see, you will not be disappointed and you will make a memory that will last a life time.
Réponse de l'hôte
Oct 2019
Hi Melita,
Thank you for your review. We are so happy that wonderful memories were created during your time with us.
As far as the "Snafu", be assured that we will look into this further to see if any of our communication was misleading. We attempt to set up multiple means of communication for our guests, so that you all can feel comfortable with questions you may have for the tour. These are completed by website, email, and the 48 hour out phone call to confirm everything needed. Grand Canyon Adventures prides itself on the organization and communication for our tours. We want to take all the guess work out of seeing the incredible places that Northern Arizona has to offer.
As I mentioned before, we will take this time to review our communication to make sure that our protocols acted as they should have.
Thanks again for the review, and we hope you will remember the area fondly into the future!