We made the reservation prior to our trip without realizing that the weather on the day of the event would be rainy and relatively cold for HI, around 70 degrees. When we got to Hilo we had a sinking feeling that this snorkel trip would be cold due to overcast skies and high winds and surf. It was too late to cancel at this point, so we reluctantly showed up anyway, and we were very glad we did!
Our guide, Carl, was very patient and reassuring in his manner and explanations. He convinced us that we would be perfectly warm in our wetsuits, which was true, and that we would be safe from the high surf. There were lots of fish hiding in the lagoon from the surf, and we saw more that usual during a regular snorkel trip. Carl then took us to the turtle hot tub, where was got up close and personal with a dozen turtles!
Kudos to Hilo Ocean Adventures for turning around what we thought would be a disappointing afternoon. If we are back in the Hilo area we would definitely do another trip with the company. The exude a feeling of competence and patience which is great for the less adventurous tourists among us.
Réponse de l'hôte
Jan 2020
Aloha and thank you so much for your 5 star review! Hilo is a hidden gem when it comes to our coastline, coral reefs and abundant marine life. We strive to provide the very best customer service to our guests and are mission, to have our guests leave with an unforgettable experience and a an life long memory. We hope to have you back again in our corner of Hawaii and if so please stop by and say Aloha!
Mahalo,
Natalie Sampaio