I was very disappointed with this because I tried to cancel, but if I cancelled, I wouldn't get my money back. We decided to go on the excursion at 7:30p, but missed it because we could not find the pickup spot. I tried to call TripAdvisor, but didn't get a response then I called bigbus to see where the pickup was, but couldn't get a response. Eventually, we found it. We got there at 7:29. The bus was gone. I wasted $52.