Arrived at 7.10 for the 7.30 night bus, the only one listed on their app. There were three busses waiting for a long line of guests and one bus already full. After a wait eventually the first bus drove off, and the second bus was loaded. One driver just continuously moaned and moaned that there were too many people and she did not want to do two loops, just sounded like she had a chip on her shoulder. At 7.45 the second bus still has not left. I asked what was happening to be told that this was the 7.30 bus and the driver had gone to the washroom...the driver knew he was driving so go use the wash room first...don’t keep people waiting. The daytime trips are good, however the busses are not always to schedule. Semi recommended, but pitch up early for the night bus...
Réponse de l'hôte
Aug 2019
Hello StuartSeely,
Thank you for taking the time out to leave us a review. We appreciate all feedback. We would like to apologize about the confusion while trying to get on board. We normally only have 2 departing time of 7:30 and 8:00, but if there is alot of customers we do send out extra buses to accommodate. Our drivers should never at any time complain in front of our guest and we apologize that you had to witness such behavior. We will take all the information submitted to us it as a training guide to better organize our services.
We do hope that if you return to Chicago you decide to hop on with us again.
Kind Regards,
The Big Bus Chicago Team