Good Afternoon Werner M.
We expect our guides are trained to present a commentary that is both informative and enjoyable, explaining the history of different buildings and sights, all while adding information and facts about Manhattan. They are also expected to treat our guests with courtesy, respect and kindness. We appreciate you providing names and descriptions of the tour guides and drivers that you had on your tours, as this information helps us with coaching and retraining to
[email protected].
Please know we track the demand, and plan for additional buses during busier times in keeping with capacity control, there are events out of our control. in regards to air conditioning, we do have A/C as well as check our buses before leaving for the days service, but sometimes we experience issues during hotter days.We’re truly sorry that we did not meet your expectations on this trip but with the feedback you provided, we will continue to strive to be better, and hopefully meet your expectations next time you use Big Bus Tours.
Kind Regards,
BBTNY