Good Afternoon Beickon,
We expect all of our guides to be presenting a commentary that is entertaining and educational. While we do encourage our guides to make the tours they are presenting their own, and add a personal touch from time to time, information provided should be full of the history, facts and architecture of Manhattan and surrounding buildings. All of our staff are to be professional at all times, Big Bus, care about all of our customers as we pride ourselves in operating a compassionate and ethical business, anything less of that is going against our core values and we would never jeopardize our reputation in doing so. Any behavior short of that is unacceptable and will not be tolerated. We take customer complaint very seriously, Please provide a name, description, tour date, time and location to
[email protected] and we assure you, it's to be reported to upper management for disciplinary action. We sincerely apologize for the experience you had with us and we hope the rest of your trip was enjoyable.
Kind Regards,
BBTNY