Hi Mark N, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We had some route changes due to the Labor Day Parade and 9/11 ceremony. We try to communicate this as well as possible by posting this on our website and apologize if our staff did not share the closures with you during your stay. If possible, can you please reach out to us at
[email protected] with your booking details and more information on your experience with our customer service representative?