Not sure if I just had bad luck with this company or if this is other people's experience as well...
The actual tour is good, but what is NOT is the wait times to GET a bus. We waited in line, out on the street in the July heat for an hour and a half for an Uptown tour bus to come (and we were TOLD it came every 30 minutes). 5 EMPTY buses came and left, which was super-frustrating. When we asked the employees what was happening, they simply replied, "A bus is coming."
The bus wasn't coming.
After 90 minutes, the bus finally came, and headed downtown, which made me think I just waited an hour and a half for the wrong bus. Then is changed courses and went uptown. There are only 5 stops on the uptown tour and you don't actually see that much. You only go as far north as The Met. Years ago I went on the Gray Line bus and they took you as north as Harlem.
Another issue -- a big issue -- was the complete filth of the buses. Buses were not cleaned in between passengers leaving and new ones getting on. When we got on the bus, there were other peoples' discarded rain ponchos, headphones, and other food and drink trash. Disgusting.
All in all, it was a very frustrating experience and I would never use this company again. I will definitely try Top View Sightseeing Tours next time.
Réponse de l'hôte
Jul 2022
Hello,
We are very sorry to hear about your experience in New York. We are disappointed to hear your bus was not clean on the day of your trip. We clean our buses daily, in the morning and in the evening, and also throughout the day to maintain them. We apologize if this was not the case on the bus you boarded. As for the Uptown tour, it seems you may have visited on a day we had detours on our loop which were advertised on our website and application, as well as on street through our staff members. If possible, can you please reach out to us at
[email protected] with your booking details and time and date of your tour so we can look into this?