The bus was great. The tour was interesting and informative. The pick up and drop off spots were convenient. However, customer service is terrible. We were charged for 8 tickets and only bought four. We were told to use the website to contact them, but all customer service lines are disconnected and there is no email. All information/help desks are closed. Their website states to use the chat button below, but it doesn’t exist. I tried using their app and they responded and disconnect at 2:00 AM local time. When I found a phone number to the LA office, they said they couldn’t help and the customer service is in Budapest which is why they respond so late at night.
Also, make sure to screen shot your tickets, or get a printed copy because there is no way to access them if you accidentally shut the site on your phone or if it dies during the day.