The information on the online tickets states that we had to pick up our Acatraz tickets a day prior or before 9am on the day of the trip. I drove one hour form Napa to SF a day before to get the tickets to learn that they were not available and that I would need to come back the next day. I was informed by Richard that our Alcatraz trip was at 1:05pm and the last bus tour was at 5pm. I picked the Alcatraz tickets on the day of the trip without any problems. We had a great time on the island. However, when we arrived at the bus tour office to catch the 5pm tour, we were just informed by an inconsiderate, rude, and impolite manager that the last one left at 4:25pm because it was Christmas Eve. When I told her that Richard had informed us that the last tour was at 5pm, she just told me that I was misinformed and that I could write an email to complaint if I wanted to. So we ended up paying $110 dollars for an Alcatraz ticket that only costs $38.00. Extremely disappointed with the company, specialty with the lack of professionalism of the lady who rudely assisted us on 12/24/18.